Insurance Billing Help
If any of your questions are not answered below, please contact us by clicking here or call us at 1-800-950-6020.
What insurances do you accept?
We currently accept:
- Medicare
- BlueCross BlueShield (of Missouri, Alliance, Alliance Choice, and PPO plans)
- Healthlink (PPO / HMO)
How can I have St. Louis Medical Supply submit my order to insurance?
We have to have the following information before we can submit any order to insurance. We need:
- A "Customer Information Form" completed and signed.
- A copy of the doctors prescription for the items and quantities being submitted.
- A copy of your insurance card, FRONT and BACK.
The above information can either be faxed or mailed to St. Louis Medical Supply.
St. Louis Medical Supply
ATTN: Online Insurance Billing
10821 Manchester Rd.
St. Louis, MO 63122
Our fax numbers are: (314) 821-5102 or toll-free at (866) 852-7661 Why do you need my credit card if you are submitting my order to insurance?
For a couple of reasons. We do not take assignment on Medicare orders. We do take assignment on BlueCross BlueShield orders, but in many cases there is a CO-PAY due. Until we know if you have a CO-PAY and what the percentage is, we automatically charge a 20% CO-PAY. Generally we will check your CO-PAY percentage before charging your account. If your CO-PAY is less than 20% you will receive a check from us from St. Louis Medical Supply for the difference. If your CO-PAY is more, you will receive a bill. Also, especially at the beginning of the year many people have deductibles that have to be paid before coverage by insurance companies. If you have anymore insurance related questions feel free to email our insurance billing department by clicking here. Do you take assignment on insurance orders?
We do not take assignment on Medicare orders. We do take assignment on BlueCross BlueShield orders, but in many cases there is a CO-PAY due. Until we know if you have a CO-PAY and what the percentage is, we automatically charge a 20% CO-PAY. If your CO-PAY is less than 20% you will receive a check from us from St. Louis Medical Supply for the difference. If your CO-PAY is more, you will receive a bill. If you have anymore insurance related questions feel free to email our insurance billing department by clicking here. Can I return an insurance order?
If your order has not already been submitted to your insurance company, and your return is within the regulations of our Return Policy, your order can be returned. If your order has been submitted to your insurance company you cannot return your order. Once we have submitted to your insurance, we have no way of stopping the billing process and therefore cannot reimburse.
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