Below is a list of common questions and answers. If you have a question that is not answered below, please click here to contact customer care.

Has my order shipped?
How do I track my order?
When will my backorder arrive?
My order never arrived.
An item is missing from my shipment.

What insurances do you accept?
How can I have St. Louis Medical Supply submint my order to insurance?
Why do you need my credit card if you are submitting my order to insurance?
Do you take assignment on insurance orders?
Can I return an insurance order?

What are my payment choices?
When will my credit card be charged?
I have a question about my order charges.
Do I have to pay sales tax?
I need a copy of my receipt/invoice.

What is your Return Policy?
How do I return my product?
What do you charge for shipping?
When will my order ship?
Do you ship outside the United States?

How do I create a new account?
How do I edit my account information?
I forgot my password.

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