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Safe and Secure Checkout

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon either at the bottom of the status bar or in the address bar on secure pages. Look for this icon on any web page that asks for your name, address, or a credit card number.

Free Shipping Policy

Simply add $50 of items to your basket and select "Free UPS Ground Shipping" during checkout.

We understand the concerns of not having your medical supplies when you need them. Most orders for in-stock items ship same day when ordered before 2 p.m. CST, Monday - Friday. Our conveniently central location in St. Louis, MO allows us to ship to any contiguous U.S. address quickly and efficiently.


Shipping Policy for Medicare Orders
Shipping is included for all products covered and billed to Medicare if shipping to a domestic U.S. home address via Standard UPS Ground (Excludes Hawaii, Alaska, and outlying territories).

30 Day Return Policy on Unused Items

All return requests must be made within 30 days of original purchase date and be assigned a return authorization number. Personal care products will not be accepted for return for any reason other than defect. (Personal care products are any products that are worn against the body or used for feeding purposes, etc.)

All products covered under manufacturer warranty must be returned directly to the manufacturer. Special order products will not be accepted for return. Specialty non-stock items are non-refundable. Defective products will be exchanged only for new product of the same or like description. This applies to products that are not warranted and are 30 days old or less. Care should be taken in packing your return. All goods will be subject to inspection upon receipt prior to credit consideration.

© 1978-2017 St. Louis Medical Supply, Inc. All rights reserved.

10% Off any $100+ Order

Use Coupon Code NEWSITE in your basket or during checkout to get an instant 10% off any order of $100 or more. This offer is good through 5/31/16. Coupon codes cannot be combined with insurance or applied retroactively to an order previously placed.

Local Flooding & New Years Shipping Information

December 30th, 2015

Our offices are currently closed due to flooding in the St. Louis, MO area. Thankfully, our offices are not directly flooded, however, all immediate areas are flooded and as a result, all roads are closed and making it difficult for our staff as well as UPS to effectively get your orders out to you.

We have a limited staff available for emergency situations, including processing emergency orders from an alternate warehouse. If you have an emergency, please email us at emergency@stlmedical.com. Your message will be routed to our staff who will do their very best to accommodate your situation.

Also, please note all orders previously scheduled to ship 12/30 or 12/31 have been addressed.

We fully anticipate the flooding will be resolved by Monday, January 4th, and orders as well as support will be back to the normal routine.

Thank you for your patience. We wish you a Happy New Year!

Sincerely,
The STL Medical Supply Staff
customercare@stlmedical.com
800-950-6020