STL Medical Supply for Insurance and Medicare
Welcome to STL Medical Supply! We sincerely appreciate your business and look forward to serving you.
We are pleased to accept Healthlink, Blue Cross Blue Shield, and Medicare orders. Below is everything you will need so we can submit your orders to insurance.
We do it faster, smarter, and better. Here's how:
Faster - Create an STLmedical.com account and place your order right away. During checkout, you'll be asked if you have insurance. Choose your insurance during checkout and complete your order. Once we receive your information (we'll get to that part in just a minute), we can process your order. Afterwards, orders usually ship within 24 hours.
Smarter - Avoid bulky, wasteful, and outdated mail-order print catalogs. Our online system is developed so you can browse products and place insurance orders securely online, 24/7 at your convenience. Every step of the process is tracked from the moment you submit your order, until the moment it arrives at your door. Past order history is stored in your account, available for you to access at any time.
Better - STL Medical Supply is not an Internet company who does Medical Supply. Rather, we are a medical supply company specializing in insurance claims, and we embrace the Internet for the benefit of our direct customers, and we still provide the same personal customer service that has made us successful since 1978. Listening to you, our customer, is the first step we take in making improvements to our business, and it is our commitment to you that when you call, email, or visit our store, you will always receive personal assistance from our staff.
More reasons to consider our program:
Wide Selection - We carry more than your insurance-covered supplies; we aim to your one-stop shop for all of your medical supply needs. Can't find what you're looking for? Let us know and we'll get it as soon as we can.
Support - We have a dedicated team of sales reps, insurance specialists, and an on-staff WOCN available through phone and e-mail to assist you during business hours. Likewise, if you are in the area, you may visit our location in Fenton, MO.
Inclusive Shipping - Shipping is included with your completed Medicare order.
Getting Started is as Easy as Pie
Switching from your current supplier, or new to medical supply? We'll have you ready to go in no time. Just follow these three easy steps for your first order:
Complete a Purchase
Fill your shopping cart, create an account, and complete your purchase as you normally would. During checkout, you will be asked if you have insurance. Choose either Medicare, Healthlink, or Blue Cross Blue Shield and the name of the account you wish us to bill.
Complete and sign a Customer Info Form
This is a one-time form to complete and return to us so we have all the correct information on file.
Download the Word Doc - Download the PDFSubmit your Information to Us - We'll need the following:
- A completed Customer Information Form.
- Copy of the doctor's prescription that lists the items, quantities for each item, and a diagnosis code. For intermittent catheters, the number of times the patient caths per day.
If you do not have this information, please include your doctor's information on the Customer Info Form so we may obtain it. - Copy of the Medicare card, front and back.
Send this information to us in 1 of 3 ways:
Email - Send an email with your account name and order number to customercare@stlmedical.com with scanned images of your documents attached. (Make sure they are large enough to print on a full page so we can file them.)
Fax - Fax your documents to (314) 821-5102 or toll-free at (866) 852-7661.
Postage Mail - Send your copies to:
STL Medical Supply
ATTN: Online Insurance Billing
1664 Larkin Williams Rd.
St. Louis, MO 63026
Once received, we'll keep your up to date information on file for future orders.
Insurance Ordering FAQ
Below are answers to come of the common questions we receive. If you have further questions or require assistance, please do not hesitate to contact us so we may assist you.
- Medicare
- BlueCross BlueShield (of Missouri, Alliance, Alliance Choice, and PPO plans)
- Healthlink (PPO / HMO)
Please review our packet of all policies and procedures.
No, the prices displayed on our website are discounted prices meant for cash-and-carry customer only. Please call us for accurate insurance pricing. If you have an existing insurance account with us, we will be able to tell you what you will pay after any deductibles and co-pays. If you're not a current customer, we will still be able to give you a general idea of the cost.
We have to have the following information before we can submit any order to insurance. We need:
- A "Customer Information Form" completed and signed.
- A copy of the doctors prescription with the following information noted: Items being ordered, quantities for each item, and a diagnosis code.
- Prescriptions for intermittent catheters MUST state how many time patient caths per day.
- A copy of your insurance card, FRONT and BACK.
The above information can either be faxed or mailed to St. Louis Medical Supply.
St. Louis Medical Supply
ATTN: Online Insurance Billing
1664 Larkin Williams Rd.
Fenton, MO 63026
Our fax numbers are: (314) 821-5102 or toll-free at (866) 852-7661
For a couple of reasons. We take assignment on some Medicare orders, depending on the products. (Please inquire if you need to know for certain prior to submitting your order.) We do take assignment on Blue Cross Blue Shield orders, but in many cases there is a CO-PAY due. Until we know if you have a CO-PAY and what the percentage is, we automatically charge a 20% CO-PAY. Generally, we check your CO-PAY percentage before charging your account. If your CO-PAY is less than 20%, you will receive a check from us from St. Louis Medical Supply for the difference. If your CO-PAY is more, you will receive a bill. Also, especially at the beginning of the year many people have deductibles that have to be paid before coverage by insurance companies. If you have insurance related questions feel free to email our insurance billing department.
We take assignment on some Medicare orders, depending on the products. (Please inquire if you need to know for certain prior to submitting your order.)We do take assignment on BlueCross BlueShield orders, but in many cases there is a CO-PAY due. Until we know if you have a CO-PAY and what the percentage is, we automatically charge a 20% CO-PAY. If your CO-PAY is less than 20% you will receive a check from us from St. Louis Medical Supply for the difference. If your CO-PAY is more, you will receive a bill. If you have anymore insurance related questions feel free to email our insurance billing department.
If your order has not already been submitted to your insurance company, and your return is within the regulations of our Return Policy, your order can be returned. If your order has been submitted to your insurance company you cannot return your order. Once we have submitted to your insurance, we have no way of stopping the billing process and therefore cannot reimburse.
Product Categories
Brown Box
Discreet Shipping
Safe & Secure Online Shopping
STL Medical Accepts
Insurance Ordering
Stay Informed
