STL Medical Supply Customer Support

For over 35 years, we've provided superior, personal service to our customers.

Contact Us

Call: 1-800-950-6020
Customer service is available Monday - Friday from 9am - 5:30pm CST.

1664 Larkin Williams Rd.
Fenton, MO 63026

Frequently asked Questions

Read our FAQ Page for answers to common questions about orders, account management, shipping, insurance, and more.


Shipping and Returns

Insurance Information

We can accept Medicare, BCBS*, and Healthlink. Below is everything you need for us to submit your order to insurance.

BCBS Outside of Missouri - You will pay for your order up-front and we will bill BCBS for your reimbursement.

Store Information

Learn more about STL Medical Supply, our products, and our policies.

Free Guides and Tools

Free resources to help you choose better products, correct sizes, and improve your quality of life.

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© 1978-2017 St. Louis Medical Supply, Inc. All rights reserved.

10% Off any $100+ Order

Use Coupon Code NEWSITE in your basket or during checkout to get an instant 10% off any order of $100 or more. This offer is good through 5/31/16. Coupon codes cannot be combined with insurance or applied retroactively to an order previously placed.

Local Flooding & New Years Shipping Information

December 30th, 2015

Our offices are currently closed due to flooding in the St. Louis, MO area. Thankfully, our offices are not directly flooded, however, all immediate areas are flooded and as a result, all roads are closed and making it difficult for our staff as well as UPS to effectively get your orders out to you.

We have a limited staff available for emergency situations, including processing emergency orders from an alternate warehouse. If you have an emergency, please email us at emergency@stlmedical.com. Your message will be routed to our staff who will do their very best to accommodate your situation.

Also, please note all orders previously scheduled to ship 12/30 or 12/31 have been addressed.

We fully anticipate the flooding will be resolved by Monday, January 4th, and orders as well as support will be back to the normal routine.

Thank you for your patience. We wish you a Happy New Year!

Sincerely,
The STL Medical Supply Staff
customercare@stlmedical.com
800-950-6020